Refund and Returns Policy

1. Introduction

At Nika Transport LLC, we are committed to providing exceptional transportation services. This Refund and Returns Policy outlines the terms under which refunds are issued and the process for returning goods, ensuring clarity and protection for both our clients and our company.

2. Service Refunds

2.1 Eligibility for Refunds

Refunds for transportation services may be considered under the following conditions:

• Service Non-Performance: If we fail to provide the agreed-upon service due to factors within our control.

• Advance Cancellations: Cancellations made by the client at least 48 hours before the scheduled service.

2.2 Non-Refundable Conditions

Refunds will not be issued in the following scenarios:

• Late Cancellations: Cancellations made less than 48 hours before the scheduled service.

• Force Majeure: Delays or cancellations due to unforeseen events beyond our control, such as severe weather or natural disasters.

• Client-Provided Information Errors: Issues arising from incorrect or incomplete information provided by the client.

3. Goods Returns (If Applicable)

If our services involve the transportation of goods and a return is necessary, the following conditions apply:

3.1 Eligibility for Returns

• Incorrect Delivery: Goods delivered to the wrong location due to our error.

• Damaged Goods: Items damaged during transit under our care.

3.2 Return Process

• Notification: Clients must notify us within 7 days of delivery regarding any issues.

• Condition: Returned goods must be in their original condition and packaging.

3.3 Return Shipping Costs

• Our Responsibility: If the return is due to our error, we will cover return shipping costs.

• Client Responsibility: If the return is due to client error, the client will bear the return shipping costs.

4. Refund Process

4.1 Request Submission

• Method: Submit refund requests in writing via email to info@nikatransport.com or by calling +1 (574) 606-4074.

• Details Required: Include service details, reasons for the refund request, and any supporting documentation.

4.2 Processing Time

• Evaluation: We will review and respond to refund requests within 7 business days.

• Approval: Approved refunds will be processed within 14 business days.

4.3 Refund Method

• Refunds will be issued using the original payment method unless otherwise agreed upon.

5. Amendments

Nika Transport LLC reserves the right to amend this policy at any time. Changes will be effective upon posting to our website.

6. Contact Information

For questions or concerns regarding this policy, please contact us:

• Email: info@nikatransport.com

• Phone: +1 (574) 606-4074

• Address: 18624 US-20, Bristol, IN 46507